About Us Established in 2009, EPOS Vietnam serves as the technical hub of EPOS Singapore, a leading provider of cutting-edge Point-of-Sale (POS) and SaaS solutions. Backed by Ant International — a global leader in digital payments and financial technology — we play a pivotal role in developing innovative, scalable, and user-centric digital solutions that power EPOS products. Our technologies enable thousands of SMEs in Singapore, and with ongoing expansion plans across Asia, to digitize and grow their operations through cost-effective and reliable platforms. At EPOS Vietnam , we cultivate a collaborative and dynamic culture driven by innovation and a passion for transforming businesses through technology.
Join us to shape the future of digital solutions across Asia and beyond! Key Contributions As an Application/Systems Support Engineer , you will be responsible for supporting the day-to-day operation of application systems. You will work closely with clients and technical teams to troubleshoot system-related issues, understand end-to-end workflows, propose appropriate solutions, and coordinate issue resolution.
Provide application and system support to clients, including troubleshooting and guidance on system workflows and usage. Investigate client-reported issues by understanding system behavior, business workflows, and expected outcomes. Analyze issues, identify potential causes, and propose appropriate solutions or workarounds . Collect relevant issue details, assess business impact, and escalate complex issues to the technical team when required.
Collaborate with technical teams to investigate issues, communicate client requirements, and drive issues through resolution . Manage and follow up on incidents and client issues , ensuring they are properly documented, prioritized, and resolved. Maintain documentation of common issues, troubleshooting steps, solutions, and system workflows to improve support efficiency. Identify recurring issues and support continuous improvements to system stability, support processes, and client experience .
Requirements Bachelor’s Degree in Computer Science / Information Technology / Software Development or related fields 2+ years of experience in Application Support, Systems Support, Technical Support , or a similar role, with hands-on experience troubleshooting application and system-related issues Good understanding of application systems, business workflows, and end-to-end processes , with the ability to investigate issues and propose appropriate solutions or workarounds Familiarity with debugging, logging, and application monitoring tools is a plus Experience working with incident management and ticketing processes , including issue tracking, escalation, and resolution follow-up Strong analytical, problem-solving, and troubleshooting skills , with the ability to handle ambiguous issues and approach problems from multiple perspectives Fluent English communication is mandatory , with the ability to clearly communicate technical issues and solutions to clients, stakeholders, and technical teams Willingness to work on a rotation-based support schedule, including weekends , and manage multiple issues and stakeholders effectively Benefits We are a multinational, product-driven company specializing in proprietary POS solutions — developing in-house and delivering directly to our worldwide customers.
Benefits Recognition & Rewards: Performance Bonus (subject to the company’s business results and the employee’s performance evaluation) Biannual Performance Review and Salary Adjustment Comprehensive Insurance Coverage: Full government public insurance contributions based on gross salary Premium health insurance Annual health check Clear career development and growth structure; Training sessions and Learning workshops 14 days of annual leave and one additional day of leave for every year of service Laptop/MacBook and top-notch facilities are provided based o