Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
Role overview : We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish. This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.
Key Responsibilities: Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus Constructing and pricing fares (published, private, and corporate) and issuing tickets Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules Handling schedule changes, IROPs, and cancellations proactively Advising clients on itineraries, fare options, visa/entry requirements, and more Managing daily queues within SLA and maintaining BSP reporting accuracy Coordinating with airlines, consolidators, and suppliers on waivers and group requests Delivering high-quality service across phone, email, and chat including escalations Requirements IATA/UFTAA certification (Foundation or Consultant level) mandatory Bachelor degree 2–5 years of experience in an IATA-accredited agency or TMC Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC) Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling Familiarity with BSP processes, ADM prevention, and ticketing compliance Strong geography and airline network knowledge Excellent communication in English , Arabic is a plus High attention to detail and able to multitask across systems under pressure