Customer Service Representative - Footscray

Please note that rosters are predetermined. Before   applying   please ensure you are available to cover the following roster     Monday to Friday 9l.30am-1.30pm Do work   that matters   As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve   been serving our local communities for over 100 years, with market-leading products,   services   and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means   you’ll   positively   impact   our customers’   lives, and   be there for them when they need us . See yourself in our team     As a Customer Service Representative in our  Footscray Branch   you’ll   be:   Responding to customers transactional banking needs, delivering a seamless customer experience   Processing transactions including deposits, withdrawals, bank cheques, transfers &   CommFX     Completing financial health checks to assess customers’ needs,   identify   any changes or needs for specific products or services   Assisting with Cash/ATM procedures   Educating and   demonstrating   of our in-branch technology and digital banking options for customers    Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture       We’re   interested in hearing from people who have:   A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position   A genuine interest in improving the financial wellbeing and lives of our customers    The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members   in order to   better serve their needs    Excellent communication skills & willingness to contribute to a collaborative culture    Ability to work in a busy,   commercial   and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions      With us,   you’ll   help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect   fit   then   we’d   love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users.

We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 15/09/2026