Sr. Facilities & Equipment Specialist (Contract)

About the job CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit. Overview Elevate your career with CHAGEE as a Sr.

Facilities & Equipment Specialist Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America. The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way.

Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America. The Senior Facilities & Equipment Specialist is responsible for supporting the day to day operational readiness of our stores by serving as the primary point of contact for equipment, maintenance, repair, and general facilities related issues. This role acts as the first line of support when stores experience equipment or facility problems.

The Specialist will assess and troubleshoot issues, provide store teams with appropriate guidance, coordinate service vendors when necessary, and ensure issues are followed through to resolution. The goal of this position is to establish clear ownership of store maintenance and facilities support while reducing the need for routine issues to be escalated directly to Operations, R&D, or other cross functional leaders.

These teams will remain available as technical resources for complex issues, but this position will own the day-to-day coordination and resolution process. What You'll Do Store Facilities & Equipment Support Serve as the primary point of contact for store equipment, maintenance, and facilities issues. Receive, assess, prioritize, and track maintenance requests from store teams. Troubleshoot equipment issues remotely with store teams when appropriate.

Determine whether an issue can be resolved through store level troubleshooting, requires internal technical support, or requires a service vendor. Provide clear instructions to store teams for basic troubleshooting and corrective actions. Escalate complex or recurring technical issues to Operations, R&D, IT, equipment manufacturers, or other appropriate teams. Follow issues through resolution rather than simply referring stores to another department.

Communicate issue status, expected timelines, and next steps to store leadership. Equipment Maintenance & Repair Support the operation and maintenance of equipment used throughout our stores, including: Tea brewing equipment Automated beverage dispensing equipment Espresso machines and grinders Ice machines Water filtration and reverse osmosis systems Refrigeration and freezer equipment Blenders, mixers, and other beverage preparation equipment Smallwares and other store operational equipment Responsibilities may include: Diagnosing mechanical, electrical, plumbing, water-system, and equipment-related problems within the scope of the role.

Performing basic repairs and component replacements when appropriate. Coordinating manufacturer or third-party service when specialized repair is required. Identifying repeat equipment failures and working with Operations and R&D to determine root causes. Maintaining records of equipment failures, repairs, parts replacement, and service history. Preventive Maintenance Develop and maintain preventive maintenance schedules for store equipment.

Ensure required maintenance is completed at appropriate intervals. Coordinate preventive maintenance visits with stores and service providers. Identify equipment showing signs of prem