Production Support Engineering Lead (OpenText)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As the Production Support Engineering Lead for Record Remediation and PrivateLink Update initiatives, you will lead a cross-functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions.

Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. You will partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals. CIBC we enable the work environment most optimal for you to thrive in your role.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote. This role also requires occasional travel. How you'll succeed Production Support Engineering – Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project delivery.

Technology Integration and Support – Oversee solution requirements, design reviews, technology test planning, and coordinate software application testing, change management, configuration, installation, and ongoing support. Operational Stability and Incident Management – Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and performance.

Stakeholder Collaboration – Partner with business, technology, risk, compliance, and vendor teams to drive strategic outcomes and ensure alignment with organizational goals. Your approach aligns technology initiatives with broader business objectives, supported by extensive knowledge of banking products, services, and industry regulations. Team Leadership and Development – Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.

Who you are You possess strong technical expertise. With 8-12 years of recent experience in Production Support Engineering, you have led technology teams, managed production incidents, and ensured prompt restoration of service. PrivateLink Update technology initiatives and Open Text Experience: You have experience leading Record Remediation and PrivateLink Update technology initiatives, implementing OpenText solutions, developing strategic roadmaps, and ensuring timely, transparent project delivery.

Experience with Electronic Data Management Systems, Enterprise Document Management, or Electronic Content Management systems (EDMS/ECMS)—such as Hyland OnBase, DocuWare, IBM Content Management, Laserfiche, Box, Nautilus, or similar platforms—is also highly relevant. You also have substantial experience in IT service management and a comprehensive understanding of incident, problem, change, and major incident processes.

You have a degree . A degree or diploma in Computer Science, Engineering, MIS, or a related field or relevant certifications is required. You’re a collaborative leader and a strategic thinker. You thrive in cross-functional environments, leading teams and partnering with stakeholders to drive outcomes and foster a culture of continuous improvement. You’re skilled in communication and stakeholder engagement.

Your verbal and written communication skills enable you to provide clear updates on service health, risks, and improvement activities. Values matter to you