Senior Specialist, Operations Management-Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As part of the Operations Management Reporting Team, you’ll play a key role in supporting CIBC’s operational excellence by delivering high-quality reporting and insightful analysis to drive business decisions.

As a Senior Analyst, Operations Management, you’ll lead the development and enhancement of operational reports, build and maintain complex data models, and create strategic recommendations to optimize business processes. In this role, you’ll also be responsible for maintaining user access for Schwab and Fidelity websites, auditing market values for client statements, supporting record retention and business continuity processes, and creating firm-specific assets within the accounting system.

You’ll collaborate with cross-functional partners to understand business needs, design solutions, and direct initiatives that improve efficiency and effectiveness across the organization. Your expertise will help ensure data integrity, support compliance requirements, and provide leadership on best practices in data management and reporting. You’ll also mentor junior analysts and contribute to a culture of continuous improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You’ll Succeed Lead Reporting & Analysis – Design, build, and maintain advanced operational reports and dashboards, ensuring accuracy and actionable insights for business stakeholders.

User Access Management – Maintain user access for Schwab and Fidelity websites, ensuring security and compliance with internal policies. Audit & Reconciliation – Audit market values for client statements to ensure accuracy and integrity of client reporting. Process & Data Management – Support record retention and business continuity processes, and create firm-specific assets within the accounting system.

Drive Process Improvement – Identify and recommend opportunities to streamline and automate reporting and operational processes, increasing efficiency and reducing manual effort. Collaborate Across Teams – Partner with business units, IT, and other stakeholders to gather requirements, align on objectives, and deliver solutions that meet evolving business needs. Mentor & Share Knowledge – Provide guidance and support to junior analysts, fostering skill development and knowledge sharing within the team.

Who You Are You give meaning to data . You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You're motivated by collective success. You know that teamwork can transform a good idea into a great one, and you build strong relationships across the organization.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You love to learn. You're passionate about growing your knowledge and have a strong sense of curiosity. You can demonstrate experience in data analysis, reporting tools (such as Excel, SQL, or BI platforms), operational systems, and process improvement methodologies.

Experience with website access management and accounting systems is an asset. You have a degree or diploma in Business, Finance, Data Analy