EV Operations Center Specialist with German

Job Description Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure. As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations.

We are now looking for someone who thrives in a dynamic environment combining service operations with process improvement and operational excellence. Location: Warsaw Working hours: Standard business hours (Monday–Friday) Start date: As soon as possible What Circle K Offers A central role in supporting a rapidly growing EV charging network across Europe Strong onboarding and continuous learning opportunities A collaborative and skilled international team Exposure to modern technology, infrastructure, and large-scale operations Opportunities for both technical and professional development Competitive conditions Key Responsibilities (Second Line / Control Tower Focus) Act as second-line support, handling incidents escalated from first line Perform remote diagnostics and technical analysis of EV chargers and related systems Take end-to-end ownership of incidents, from investigation through resolution and closure Collaborate with hardware vendors, software teams, and third-line support to resolve complex issues Ensure service level agreements (SLAs) and response targets are met Support and validate root cause analysis (RCA) and contribute to long-term fixes Monitor network performance (uptime, connectivity, transaction success) and identify trends Prioritize and escalate incidents based on business impact Maintain high data quality and structure in ITSM systems (e.g., ServiceNow, Jira) Contribute to process improvements, playbooks, and knowledge base development Support change and release processes by assessing operational impact Identify recurring issues and support continuous improvement across the network We Are Looking For Someone Who: Has a strong service mindset and interest in technology and problem-solving Has 2–5+ years of experience in IT support, technical operations, or similar roles in complex environments Has a relevant educational background (e.g., IT, Computer Science, Electrical Engineering) or equivalent practical experience (beneficial, not required) Is comfortable working in a high-paced environment , handling multiple incidents while maintaining structure and quality Is able to prioritize effectively and stay calm under pressure , especially during critical incidents Understands structured incident management and is familiar with ITSM tools (e.g., ServiceNow, Jira) Has solid system understanding, including the ability to interpret logs, identify patterns, and support root cause analysis Takes ownership of issues through to resolution, working closely with vendors and third-line teams Has experience with integrated systems (APIs, backend platforms, or hardware-connected environments) Is curious about connectivity, integrations, and protocols (e.g., OCPP/OCPI) Communicates clearly in German and English and can translate technical findings into actionable insights Works independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset What do we offer Contract of employment Annual bonus  Private medical care  Cafeteria Platform/Multisport English lessons subsidized by the company  Group insurance Two additional days off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays Employee Referral Bonus Program Attractive discounts for products and services at our stations  Employee stock purchase plan  Employee Assistance Program (Lyra) Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6  Trainings & possibility to develop skills in a wide international environment  Want to