Bilingual Home Inspection Field Representative - Waco, TX

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry.

Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE:   Bilingual Home Inspection Field   Representative (Non – LO – Servicing )   JOB STATUS:   Full Time/Hourly   DEPARTMENT:   Loan Servicing   REPORTS TO:   Outside Home Inspection Supervisor   TRAVEL REQUIRED:   95%    WORK SCHEDULE:   Fully Remote PAY: T he expected base pay range for this position is from $60,000-$65,000 plus additional bonus opportunity.

The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. JOB SUMMARY :   The Bilingual Home Inspection   Field   Representatives complete a variety of inspection-related requests for new and existing customers and inspections on   potentially   vacant homes.

This   role   reports to the Home Inspection   Field   Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes. JOB FUNCTIONS :   Driving to Collateral Locations and Property Visits   Reviews inspection-related requests for new and existing homes. Determines coverage area to ensure timely completion of requests.

Locates homes utilizing mapping software and drives to each location. Confirms addresses and verifies collateral matches descriptions. Input results daily for the inspections completed , including uploading pictures   and condition report ,   and review accounts to prepare for the next day . Verifies correct party contact and connects customers with Account Representative (collections team member) in the Home Office; does not communicate with customer about delinquency/collections.

50% communication methods face to face and 50% completed over the phone and via e-mail . Establish es   and cultivate s   relationships with in the Home Office and various   departments supported by the   home inspection group. Assess Status and Condition of the Collateral   Determines if the home has occupancy or is vacant. Takes pictures of collateral and documents status for Account Representative review.

Use mobile   laptop ,   cell phone,   and   digital camera   to upload/ download pictures . If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization). Change door locks and winterize homes . Other duties as assigned   This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS :   Education:   High school diploma or equivalent required   Experience:   Minimum   1 year   relevant experience required   Must be Bilingual in both Spanish and English . Must maintain a valid driver’s license in good standing in the state residing. Must always maintain insurance with acceptable levels. Must have a clear understanding of collection and repossession procedures. Strong computer skills required to include email.

Ability to co