Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Crown Towers is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The R ole We’re looking for a stand-out Bell Services Captain to lead the action at Crown Melbourne busy hotel driveway.
This high ‑ energy , guest ‑ focused role, you’ll guide a large team of Bell Attendants and Doorpersons while keeping vehicle flow smooth, safe and seamless. As the key link between the Bell Services Manager and the frontline team, you’ll oversee the seamless movement of luggage, vehicles and guests while partnering with the wider Hotel team to create personalised, memorable arrivals.
With a polished and proactive approach, you’ll thrive on the frontline , directing driveway operations, supporting your team and addressing guest needs with professionalism and care. The R ole Lead and motivate a high ‑ performing team across driveway operations, luggage delivery and valet coordination, ensuring an exceptional first impression for all guests. Maintain a visible on ‑ floor presence, supporting safe and efficient vehicle flow and overseeing the timely delivery and collection of guest luggage.
Manage key operational logistics including group movements, shuttle timetables and the accurate use of systems such as CVPS and E ‑ Connect . Partner closely with Front Office, Housekeeping, Duty Managers and other hotel departments to deliver seamless arrivals and departures. Ensure full adherence to CrownSAFE standards through proactive safety leadership, hazard identification and maintaining a safe and compliant workplace.
Coach, train and develop team members, fostering engagement, capability and alignment to Crown’s premium service culture. About you You’re a confident leader with a genuine passion for service excellence and guest experience. You bring strong operational awareness, high attention to detail and the ability to coordinate a fast ‑ paced , guest ‑ facing environment. You will also bring: A valid Manual Driver’s Licence (unrestricted Vic licence required ).
Previous hotel experience in a similar guest services supervisory role (luxury environment preferred) Proven leadership experience supporting large or diverse frontline teams Exceptional communication, interpersonal and conflict ‑ resolution skills Strong organisational and time ‑ management capability Ability to maintain discretion and confidentiality, particularly with VIP guests Familiarity with hotel systems (OPERA, CVPS, E ‑ Connect ) advantageous On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.