Patient Service Representative (PSR) - Clinic

Department: 09122 AMG Old Peshtigo Rd - Front End Staff Status: Full time Benefits Eligible: Yes Hou rs Per Week: 32 Schedule Details/Additional Information: Biweekly rotation with some day and some night shifts between the hours of 7:45am - 8pm. Supports several departments in the same building, but primarily Urgent Care. Rotating weekend and holiday shifts. Pay Range: $19.80 - $29.70 Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems.

With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For: High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients. What You’ll Do: Schedule: Hours and days may vary - hours range between 7:45am - 8pm. As a Patient Service Representative (PSR) , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. About This Location: Aurora Urgent Care in Marinette, WI, offers in-person care for a variety of minor illnesses and injuries that need immediate attention but aren’t an emergency. Our walk-in clinic is open extended hours, making it a convenient option to get care after hours or if you can’t get in to see your primary care provider.

Our street address is 4061 Old Peshtigo Rd., Marinette, WI. When you’re looking for   urgent care   close to home, visit us in Marinette, WI. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions: Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step: Apply Now! This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or train