Gift Shop Associate- Atrium Health Cabarrus Gift Shop PRN

Department: 11101 Atrium Health Cabarrus - Gift Shop Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: Schedule varies based on need. Gift shop is open Monday-Saturday. Hours of operation and staff coverage are: Monday-Thursday 9 am - 7 pm, Friday 9 am-5 pm, Saturday 11 am-4 pm Pay Range: $18.85 - $28.30 PRN - Retail experience helpful, not required.

Strong customer service skills a plus. Calm under pressure. Very physical position with lifting , bending, standing. Schedule varies based on need. Gift shop is open Monday-Saturday. Hours of operation and staff coverage are: Monday-Thursday 9 am - 7 pm, Friday 9 am-5 pm, Saturday 11 am-4 pm EDUCATION/EXPERIENCE: High school graduate required. Some college or business school preferred. One-year retail sales experience, preferably in a hospital gift shop using volunteer help.

Sales expertise required. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. - Following hospital policies and procedures. - Following departmental policies and procedures. - Contributing to the overall quality of services.

- Assuming responsibility for keeping informed about changes in policies and procedures. 2. Assures prompt and courteous customer service. - Responds to customer needs and requests with respect and courtesy. - Demonstrates a customer oriented approach to internal and external customers. - Speaks constructively about NCBH in the presence of customers, colleagues and the community. - Ensuring customers are aware of customer service cards.

- Engaging customers in active selling. 3. Maintains inventory and attractive display of Gift Shop merchandise. - Placing merchandise to sell from inventory. - Pricing merchandise by using the basic mark-up formula. - Ordering and maintaining inventory as predetermined by the Manager. - Cleaning the shop to provide attractive displays. - Compiling a list of inventory needs. - Scanning the Gift Shop for new merchandise upon arrival for each shift.

- Providing regular feedback to the Gift Shop Manager to ensure a smooth operation. - Checking eCommerce Web site hourly for customer orders. 4. Operates Point-of-Sale system. - Closing out Point-of-Sale system by counting drawers and recording cash/charges/payroll deduction/checks. - Ensuring zero variance at end of volunteer and daily shifts through reconciliation process. 5. Assists in training Gift Shop Staff and volunteers.

- Training of volunteer staff to provide backup support. - Developing positive rapport with team members by encouraging constructive relationships; respects, appreciates, and supports the diversity of ideas. 6. Assures continuous quality of services by maintaining updated knowledge and skills. - Attending monthly meetings. - Attending continuing education programs provided in-house. - Maintaining and using updated procedures to be able to provide quality, efficient customer service.

SKILLS/QUALIFICATIONS: Ability and knowledge of McKesson Point-of-Sale System and calculator operations Good public relations and communication skills Ability to work well under pressure Skilled in basket and flower arranging Ability to work effectively, efficiently and courteously with patients, public, volunteers and employees Positive attitude and cooperative spirit is always exhibited Computer skills (Microsoft Word and Excel) WORK ENVIRONMENT: Clean, comfortable and cool climate Subject to stressful conditions during peak times Subject to being on feet for long periods Subject to occasionally high noise level Works with a wide variety of age groups Subject to varying shifts PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity XStanding X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carry