Branch Customer Service Rep - Gainesville, FL

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Location Details:    Gainesville, FL Position Schedule / Shift:    Monday - Friday 8:30am - 5:30pm Position Summary   Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Key Responsibilities   Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products. Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.

Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer. Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals. Additional Responsibilities: Perform other duties as assigned.

Required Qualifications   High School Diploma or equivalent  Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions. Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise. Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals. Key Strengths for Success in This Role:  People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area. Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions. Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment. Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed. Work Environment   This is an in-office position.

Employees will service ACG members in-person and are based on site in an ACG branch facility. Compensation & Benefits Overview   ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)  Compensation:   Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits:   At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness  Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance  Company-paid basic life insurance.

Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insura