Specialist - Vendor Payables

About Acrisure    A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more . In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary   We are seeking a Specialist, Vendor Payables (VP) to join our growing team in Grand Rapids, MI. This role will support accurate , timely , and compliant vendor payables operations within the ABS Service Center. Reporting to the VP Manager, this role is responsible for executing complex payables activities, resolving escalations, and ensuring consistent service delivery across onshore and offshore teams.

The Specialist serves as an experienced individual contributor with strong process knowledge and problem-solving capability. This role requires the ability to independently manage complex transactions, identify risks, support continuous improvement efforts, and collaborate closely with offshore delivery partners and cross-functional stakeholders. Responsibilities: Payables Processing & Issue Resolution   Execute and support complex vendor payables processes, including invoice processing, coding, settlements, supplier setup and onboarding, ServiceNow workflows, T&E audit support, and 1099-related activities.

Support daily oversight of offshore processing teams by reviewing work queues, validating transaction accuracy, and providing clarifications or retraining needs to drive improved performance. Resolve escalations and discrepancies by independently analyzing issues, determining root causes, and implementing appropriate corrective actions. Ensure accurate and timely completion of assigned tasks in accordance with SLAs, accounting policies, and internal controls.

Offshore Collaboration & Service Delivery   Work closely with offshore delivery teams to support consistent, high-quality processing and achievement of service level targets. Provide clear guidance, clarification, and feedback to offshore partners to address processing issues and prevent rework. Support periodic quality reviews and audits to identify trends, gaps, and improvement opportunities.

Process Improvement & Risk Awareness   Identify recurring issues, inefficiencies, or control gaps and escalate risks with recommended solutions to the Lead Analyst or Senior Manager. Support process improvements by documenting procedures, streamlining workflows, and assisting with efficiency initiatives. Maintain compliance with accounting policies, regulatory requirements, and company standards.

Training, Documentation & Knowledge Sharing   Support development and maintenance of standard operating procedures and training materials for onshore and offshore teams. Share best practices and knowledge to promote consistency and accuracy across vendor payables processes. Participate in training sessions, process refreshes, and knowledge transfer activities. Cross-Functional Support & Projects   Partner with Operations, Accounting, Finance, and Technology teams to respond to inquiries and resolve issues in a professional and timely manner.

Participate in special projects, system enhancements, automation initiatives, and process changes as assigned. Support User Acceptance Testing (UAT) by executing test cases and documenting results. Requirements   Experience supporting vendor payables or accounting operations in a shared services or operational environment. Strong attention to detail with the ability to anal