IT Product/Service Manager (All genders)

Job Description: Airbus Helicopters is looking for a " Digital Project Leader – CRM & Training Solutions (m/f) " to join our IT Department based in Marignane, France. Your working environment: Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer.

Close to the beaches of the Côte Bleue, it offers many options for water sports activities. How we care for you: Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis. Work / Life Balance :  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

Wellbeing / Health : Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application. Individual development : Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Role Context & Impact:  Activities around Customer Relationship Management are today mainly driven by Marketing, Sales and Support departments. These business domains are composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships.

In this context, the Digital Customer Relationship Management Product Service Line team is dedicated to supporting these businesses in deploying IT solutions that support a common vision shared across business departments. The CRM solutions portfolio consists in: Our Salesforce platform, which includes: Sales Cloud, Marketing Cloud, Service Cloud and other tiers applications (QUIP, PROS CPQ, Qualtrics…) Our customer portal AirbusWorld : powered by Liferay portal solution, that exposes a set of services developed with the last industry standards Our technical requests applications : a set of web and mobile based services developed specifically to answer to both Customers expectation and Security standards a wide range of custom web-based applications that support various domains from marketing to support We are engaged in digital transformation programs that require significant evolutions in our product roadmap and portfolio, as well as agility to adapt to constant changes.

Therefore, we are seeking a skilled Digital Project Manager to support current and future initiatives, primarily in the Marketing and Sales areas. Phased Role Evolution: Phase 1 (Immediate – Early 2027): Drive the finalization of the TEEMS (Training E2E Management System) initiative. You will lead the final testing phase, manage the cutover to production scheduled for early 2027, and anchor the post-go-live Hypercare and production support to guarantee adoption across the AH Training Department.

Phase 2 (2027+): Expand scope to lead end-to-end digital projects across our broader Salesforce portfolio (Sales Cloud, Service Cloud, Marketing Cloud, CPQ) and customer digital tools, working in close partnership with our external integration partner. ​ Tasks & Accountabilities: TEEMS Project Finalization: Orchestrate user acceptance testing (UAT), defect triage, change management, and go-live readiness activities for the TEEMS solution.

Production Stabilization & Support: Oversee early-stage production support following launch, ensuring swift incident resolution, user feedback loop management, and platform stability.