Unapplied Cash Specialist

R10100479 Unapplied Cash Specialist (Open) Location: Independence, OH - Rockside Woods Blvd - Management - North BSCKennesaw, GA (SAF) - Management - South BSC, Long Beach, CA - Management - West BSC, Tulsa, OK - W. 7th St. - Management - Central BSC How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world.

We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT , HONOR and VALUE diversity. Airgas is Hiring for a Unapplied Cash Specialist in Independence, OH! We are looking for you ! Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment ( This position can be based in Independence OH, Kennesaw GA, Long Beach CA or Tulsa OK) The Unapplied Cash Application Specialist partners with teams to research and resolve credit balances resulting from customer payments or credit memos .

The Unapplied Cash Application Specialist will regularly collaborate with Division and Region Finance teams ; Regional branch , plant , and sales associates ; and external customers . Key focus areas include resolving unapplied payments and open credit memos on customer accounts through: Partnering with customers , as well as Airgas associates , to resolve customer payment discrepancies . Reviewing a variety of reports , documents , and online data to research payment issues .

Receiving inbound Unapplied Cash related customer queries via phone or email . Connecting with customers in regards to Unapplied Cash and Credit Memos to align open balances that are related to customer accounts . Identifying root causes associated with overpayments . Collaborating with customers and/or collectors to resolve inquiries , as appropriate. Researching customer duplicate payments and requesting refunds when applicable.

Sharing insights and escalating challenges to management as appropriate. Supporting the identification of unclaimed property , in accordance with escheatment regulations , related to: Customer unapplied payments Customer credit memos open on account Customer cylinder deposits Special projects and other duties as assigned. ________________________ Are you a MATCH? Required Education : High School Diploma/GED required.

Associates/Bachelor’s degree preferred Required Length & Type of Experience : Prior customer service,  accounts receivable, cash applications, billing and or collections experience required. Prior SAP experience is a plus. Experience with Microsoft D365 a plus Knowledge, Skills & Abilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP. Exhibit customer focused behavior such as building positive relationships and strive to understand customer’s needs, both internal and external.

Ability to deal with difficult situations in a diplomatic and professional manner. Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues. Excellent oral and written co