Client Services Support Specialist III

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration.

Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls. Roles & Responsibilities About Availity Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients.

Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care. About Availity India Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams’ partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem. About the Role We are looking for a Client Services Support Specialist to join our India team.

In this role, you will serve as a key contributor to both customer experience and operational data support. You will often be the first point of contact for customers through the Contact Centre while also supporting backend data entry, validation, and research activities. This role plays a critical part in driving customer satisfaction, ensuring data integrity, and supporting business operations. As a brand ambassador of Availity, you will build customer loyalty by delivering timely, accurate, and professional support while adhering to company policies, process guidelines, and information security standards.

All associates in this role undergo an extensive training program that provides foundational knowledge of systems, products, processes, and compliance requirements necessary to perform successfully. Key Responsibilities Professionally manage in-bound and outbound international customer calls. Ensure compliance with company policies and procedures during all customer interactions. Execute assigned tasks in line with the latest work instructions and process updates.

Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the company’s information security policies Required Qualifications Have at least 2+ years of prior international call center experience.

Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) – Preferrable Experience handl