Application Support Engineer III

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration.

Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description Roles & Responsibilities Job Title – Application Support Engineer III Location  -Bengaluru, India Experience  -5-8Years Employment Type  - Full-time | Work Mode: Work from office | Shift: 5:30PM- 8:00AM (2 Shifts) About Availity Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients.

Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care. About Availity India Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem. About the Role The Senior Application Support Engineer serves as the technical escalation point for Availity Extend Application Support operations.

This role leads to complex troubleshooting activities, major incident investigations, root cause analysis efforts, production support governance, and mentoring of junior engineers. The Senior Engineer acts as a bridge between Support and Engineering, ensuring issues are properly diagnosed before escalation and supporting continuous service improvement initiatives. Key Responsibilities Lead P1 and P2 incident investigations.

Serve as shift-level technical lead. Perform advanced troubleshooting of applications, APIs, integrations, authentication systems, cloud infrastructure, and customer environments. Support service restoration activities during major incidents. Conduct in-depth log analysis and root cause investigations. Review defect escalations prior to Engineering engagement. Collaborate directly with Product and Engineering teams on complex customer issues.

Lead release readiness reviews and deployment validation activities. Develop and maintain troubleshooting standards, runbooks, and support frameworks. Mentor and coach Application Support Engineers. Identify recurring issues and implement long-term corrective actions. Drive continuous improvement initiatives to reduce support volume and improve service reliability. Participate in architecture reviews, service reviews, and operational readiness discussions.

Required Qualifications 5-8 years of Application Support, Production Support, Cloud Operations, or Platform Support experience. Experience managing complex technical incidents. Experience working directly with Software Development teams. Strong understanding of cloud-native SaaS applications and APIs. Preferred Qualifications Experience supporting SaaS applications in a