Change Manager, Commercial Lending

Application Deadline: 09/07/2026 Address: 250 Yonge Street Job Family Group: Strategy & Change Drive Meaningful Change Across Commercial Banking We are seeking an experienced Change Manager to support strategic transformation initiatives across Commercial Banking. In this role, you will partner with leaders, stakeholders, and project teams to develop and execute change strategies that drive readiness, adoption, and business results.

Working across a diverse portfolio of initiatives, you will help teams navigate change, manage organizational impacts, and ensure transformation efforts deliver lasting value for employees, leaders, and the business. What You'll Do Lead change management activities supporting Commercial Banking transformation initiatives, with a primary focus on Lending Transformation and the modernization of lending processes, systems, and ways of working Develop and execute integrated change strategies that drive readiness, adoption, and realization of business outcomes across large-scale transformation programs.

Partner with senior leaders, executives, program teams, and key stakeholders to align transformation initiatives with strategic objectives and business priorities. Develop and maintain compelling transformation narratives that connect program objectives, business outcomes, and future-state ways of working for employees and leaders. Drive change readiness activities and establish readiness frameworks aligned to program milestones, ensuring teams are prepared for upcoming changes and implementations Define, measure, and report on readiness, adoption, utilization, and business outcome metrics to support benefits realization and continuous improvement.

Assess and manage change impacts across multiple concurrent transformation initiatives, identifying dependencies, sequencing considerations, and areas of change saturation to support sustainable adoption. Collaborate with cross-functional partners across Commercial Banking, Risk, Technology, Operations, and Transformation teams to ensure change activities are aligned with program delivery and business objectives.

Support enterprise-scale lending transformation initiatives focused on simplifying processes, modernizing ways of working, and improving employee and client experiences. Analyze business challenges, identify opportunities for improvement, and recommend solutions that drive sustainable organizational outcomes Help evolve and mature change management capabilities, tools, governance, and best practices across Commercial Banking transformation programs.

What You'll Bring 5+ years of experience in Change Management, Business Transformation, Process Improvement, Project Delivery, or a related field. Experience within Commercial Banking, Business Banking, Credit, Lending, Risk Management, or Financial Services environments. Solid understanding of commercial lending processes, policies, procedures, and underwriting practices. Proven ability to support large-scale business and technology transformation initiatives.

Experience leading change initiatives involving process redesign, systems implementation, or operational transformation. Strong problem-solving and analytical skills, with the ability to assess complex business challenges and develop practical solutions. Exceptional communication and stakeholder management skills, with the ability to influence across all levels of the organization. Demonstrated ability to work independently, manage competing priorities, and deliver results in a dynamic environment.

High degree of initiative, curiosity, and motivation, with a strong desire to drive meaningful change and continuous improvement. Post-secondary education in Business, Finance, Organizational Development, Change Management, or a related discipline, or an equivalent combination of education and experience. Why Join Us? Partner with senior leaders and stakeholders on high-impact strategic initiatives.

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