Bilingual Customer Service Agent - Braintree

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Pay:  $50,000.00 - $75,000.00 per year Job description: GEICO Braintree is Hiring! We are looking for dedicated, experienced, and Spanish-speaking customer service representatives to join our dynamic team.

If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you! High proficiency in web-based software applications is a must. GEICO Braintree is committed to providing excellent service to clients who entrust their home, auto, and other insurance needs to us. As a productive member of our team, you will enjoy the benefits of representing a nationally recognized brand and industry-leading product lines.

This position also offers candidates the opportunity to earn their insurance license in order to cross-sell existing customers. We will provide time to study and cover the cost of the exam! The qualified candidate  MUST HAVE: A strong work ethic The ability to learn quickly The desire to be in a fast-paced high-energy environment Independent time management skills Pride in exceeding expectations Commitment to the team and helping others Candidates must be local (this is an office-based position) and have reliable transportation (car) US Resident or Citizen status (we do not offer work visas at this time) Responsibilities: Provide best-in-class service and support to existing policyholders Explain various aspects of Auto, Home, Renters, and other product lines Educate clients on GEICO’s full line of insurance products Manage a large database of customers in our CRM platform Identify cross-selling opportunities during retention calls Help the sales team contact customers via phone and email on a daily basis Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday Desired Skills & Experience: Spanish fluency Prior success in a Client Service Representative role or similar Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn High-energy personality and a love for working with people A detail-oriented and highly thorough approach to work An ability to manage challenging customer interaction situations Strong computer and software skills Punctuality What we provide: Long-term opportunity to grow with an established company Mentorship from experienced agents, dedicated to your success Outstanding service & sales training that can propel your career in many directions Professional office setting with a fun and supportive group of colleagues Continuous Team-based activities to learn and grow with your peers High earning potential Medical, Dental, and Vision insurance 401K with company match Paid time off If you feel this could be a good match, please respond to this post ASAP!

Benefit Conditions: Only full-time employees eligible after first 90 days This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Work Location: In person   Annual Salary The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate.

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