Sr.Mgr/Dep Director IT Operations – Design and Engineering Services

Title : Sr.Mgr/Dep Director IT Operations – Design and Engineering Services  About GlobalFoundries   GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets.

For more information, visit  www.gf.com . Introduction: GlobalFoundries is seeking an experienced and highly motivated Senior IT Operations Manager to lead operational excellence for technology services supporting our global Design and Engineering (DE) organization. Based in Bangalore, India, this individual will serve as the primary operations leader responsible for ensuring the stability, performance, availability, and continuous improvement of infrastructure, platforms, applications, laboratories, developer environments, and engineering services utilized by DE teams worldwide.

The successful candidate will act as the operational bridge between engineering, infrastructure, cloud, networking, cybersecurity, application support, and managed service providers to ensure seamless delivery of IT services that enable semiconductor product design, software development, validation, simulation, testing, and engineering innovation. This role requires strong leadership, technical depth, operational discipline, vendor management experience, and a customer-focused mindset.

The individual will drive service reliability, operational governance, capacity planning, KPI reporting, incident management, problem management, request management and continuous service improvement across a diverse and globally distributed technology landscape. R&D Operations Leadership Serve as the operational leader for IT services supporting the global DE organization. Develop strong partnerships with engineering leaders, lab managers, software development teams, and business stakeholders.

Act as the primary point of contact for operational health, service delivery, and escalation management across DE environments. Drive a customer-centric culture focused on engineering productivity and business outcomes. Lead service reviews and operational governance meetings with stakeholders and service providers. Infrastructure & Platform Operations Provide operational oversight across: Network Services Research and development networks Office and laboratory connectivity WAN and cloud connectivity Network performance and capacity management Data Center Services Compute infrastructure Storage platforms Backup and recovery services Virtualization platforms Cloud Services AWS, Azure, and hybrid cloud platforms Cloud governance and operational controls Capacity and cost optimization Availability and resiliency monitoring Engineering Computing Platforms Linux and Windows engineering environments CI/CD infrastructure, Applications and Tools Development and build platforms Engineering compute environments Laboratory Operations Ensure operational readiness of global engineering laboratories.

Coordinate infrastructure, networking, server, storage, and environmental support for lab operations. Partner with engineering teams to address emerging technology and capacity requirements. Lead operational remediation efforts impacting development and testing environments. Manage lab infrastructure lifecycle planning and technology refresh activities. Developer Productivity & Engineering Tools Provide operational governance and support coordination for: Developer workstations and engineering desktops Source code management platforms DevOps and CI/CD platforms Collaboration and requirements management tools Engineering software repositories Software quality and security scanning platforms Responsibilities include: Service availability tracking Performance monitoring Escalation managem