Assistant Operations Manager

Department: Mobile for Development   Team: Inclusive Digital Finance ( InDiFin )   Location: London (hybrid working)   Position type: Fixed Term Contrac t until  31/10/27     What the hiring manager says   “ As an Assistant Operations Manager, you will play a crucial role in supporting the effective delivery of the “ Advancing Financial Health in Mobile Money Ecosystems” initiative . Y ou will help coordinate programme operations, financial management , reporting and governance processes, ensuring activities are delivered efficiently and contribute to meaningful impact.

”   Kate Zechner, Senior Operations Manager   About the Team     The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.

The Inclusive Digital Finance ( InDiFin ) programme drives an inclusive digital finance ecosystem by mobilising providers, policymakers and partners to deliver market innovation and reform – closing the gap between financial access and genuine financial health for underserved populations. The vision of the programme is a world where everyone, regardless of who they are or where they live, can confidently manage daily needs, plan for the future and withstand financial shocks – contributing to more stable, equitable and prosperous societies.

Under the “Advancing Financial Health in Mobile Money Ecosystems” initiative, the InDiFin programme will generate evidence on the drivers of financial health, equip mobile money providers (MMPs) with practical, evidence-based tools and implementation support, and embed financial health measurement into MMP product design, strategy, and decision-making. About the R ole     The Assistant Operations Manager role will be an exciting opportunity for an individual with a passion for international development and the role of digital innovation in driving socio-economic impact for the underserved .

You will support the “ Advancing Financial Health in Mobile Money Ecosystems ” initiative by helping to plan, coordinate and deliver programme activities in collaboration with the wider team. The role reports to the Senior Operations Manager, who leads on operational management of the InDiFin team across delivery, reporting (including donor reporting ) and business planning. You will work closely with programme tea ms , as well as colleagues across the wider M4D including, compliance/finance, legal, HR, marketing and subject matter experts.

As an Assistant Operations Manager, you will be responsible for the following:      Assist the Senior Operations Managers in track ing and report ing on deliverables and KPIs . Support the prep aration of monthly programme internal report s , and quarterly and annual programme donor reporting . Maintain programme risk, issue and lessons learned logs , ensuring timely escalation where required . Assist with programme activity planning and m aintain programme’s ’ workplans tracking .

Support end-to-end procurement processes including supplie r onboarding , contract ing, purchase orders and invoice management , in collaboration with the f inance team . Coordinate event planning and logistics , including sourcing and booking venues and liaising with programme teams and marketing . Manage travel track ing and maintain organised shared filing systems i.e. SharePoint . Any other duties commensurate with level as requested by the Senior Operations Managers .

About You     The ideal candidate will demonstrate the following skills and experience :     Demonstrable operations and project management experience , ideally with in donor-funded projects . Strong organisational and planning skill s , with ability to manage multiple priorities across different workstreams. Experie