Automotive Fixed Operations Manager

About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Dent Wizard is hiring for a Fixed Operations Manager (FOM) in our Danvers, MA location. Reporting to a District Manager, the Fixed Operations Manager position   is responsible for   the growth, increased   utilization , and management of assigned locations that could include auctions, dealers,   rentals   or fixed sites in his/her geographic area. Primary duties include the supervision of PDR, Paint, Wheel, Interior,   InFleet / DeFleet   operations and technicians, while at the same time managing the vehicle flow and demands of each customer.

Daily/Weekly Operations   Effectively penetrate all growth opportunities, increasing   utilization   within assigned locations,   to include   internal departments such as new,   pre-owned , and service. Seek out new business   opportunities;   effectively building relations and creating opportunities while evaluating needs. Ensure compliance with company policies including all pertinent employment, safety, environmental   laws   and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.

Walk and check in with assigned operation locations to   maximizing   all opportunities within the program limits. As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards. Distribute   re -do list and follow up to ensure that   appropriate repairs   are completed. Ensure all technicians and other personnel have proper direction, ample   work load , and   working   at peak efficiency.

Manage all paint supplies and   controlling   waste while keeping sufficient stock. Communicate with the DM/ROD as to any pertinent situation,   possible opportunity   and help create a plan for implementation if   deemed   a viable   opportunity. Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area. Work with   Hail   Department to prepare hail estimates as needed.

Training   Coordinate new hire orientation to ensure smooth transition for new employees into the organization. Conduct monthly meetings;   providing assistance , tips, and feedback on sales tools and other   performance-enhancement   skills. Ensure all technicians receive proper technical support to maximize their reconditioning skills. Identify   and schedule candidates for advanced training, cross   training   and/or new product implementation.

Continue personal development to advance knowledge, improve   operations   and further develop sales   skills   staying ahead of the market. People Management   Act as Team Leader and mentor to Technicians by   remaining   in close contact daily through a combination of telephone and in-person interface. Proactively   identify   and resolve issues with employee performance. Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities   Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities for   improvement, and   develop plans to improve their performance and average monthly billings.

Promote the happenings and direction of DW by conducting monthly technician meetings. Customer Relations   Work with designated management/service writers and educate   regarding   Dent Wizard’s PDR, paint repair   processes   and other reconditioning services. Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all t