Lead Products & Services Manager - Utility Program Integration

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, September 22, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary            Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating Duke Energy regulated programs into the new platform. One of Residential Solutions’ most significant competitive advantages is its unique access to utility programs, customer touchpoints, rebates, incentives, and energy-related services.

However, these opportunities are often managed independently and are not consistently integrated into customer experiences. This role provides dedicated ownership for connecting utility programs and incentives with our new customer platform, ensuring customers can easily access savings opportunities, efficiency programs, and related services. Responsibilities Analyze and understand customer benefits and rebates available from the various regulated programs Work with product owners of the various programs to understand eligibility and customer benefits Lead and facilitate discussions and workshops with product owners and other stakeholders to drive out deliverables.

Set objectives and execute or adjust strategies and plans for integrating the utility programs in the customer-facing application. Work with product stakeholders to develop and implement marketing campaigns when applicable. Develop customer journey maps and process flows. Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness Analyze and understand market research results.

Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources Lead and facilitate the development of campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction  Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders to create alliances and execute successful customer initiatives.

Manage the balance of regulatory and non-utility product opportunities in each jurisdiction Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction. Understand and interpret EM&V reports and adequately represent product related areas Continually reviews work processes within assigned products, programs and services and takes timely action for improvement.

Develop capital and O&M budgets for product, programs and services Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers. Maintain awareness of legislative and regulatory activities by forming strategic partnerships and supporting the development and demonstration of strategy and products and services.

Manage and modify contractual obligations if applicable. Manage the vendor relations