Service Delivery Lead / Manager (m/f/n)

Summary ESET Corporate Solutions division is looking for a delivery-focused leader who will run deployments end-to-end, own handover to operations, and ensure service performance through SLAs/KPIs and strong client relationships. Job description What you’ll do Partner with Key Account Manager and client stakeholders to build long-term relationships Own operational scope for assigned services (manange handover to operations and post-handover from deployment) Estimate, plan, track and report progress vs.

scope, timeline and budget; manage deltas/variances Coordinate cross-functional teams to ensure smooth execution Identify risks early and drive mitigation to keep operations on track Coordinate cross-functional teams to ensure smooth execution and communication Apply delivery standards, methodologies, tools and continuously improve speed, cost and quality Provide customer care and take responsibility for the overall governance model Lead, plan and delegate work within the team; ensure timely, high-quality output Service & SLA Ownership Set up, manage and continuously improve SLAs, KPIs and service reporting Monitor SLA compliance, communicate results to clients and propose improvements Design/optimize customer care processes (support & maintenance) for operational effectiveness Prepare fallback/recovery scenarios when targets are at risk What we’re looking for Experience in project/service/operations delivery (enterprise/corporate clients) Strong stakeholder management and client communication Hands-on experience with SLA/KPI setup, tracking and reporting Ability to manage priorities, risks and cross-team dependencies Leadership experience (or clear readiness to lead a team) Process mindset: continuous improvement, structure, accountability Experience in IT services / cybersecurity or similar technical delivery environment is nice to have Exposure to operations handover, support & maintenance models is nice to have Basic wage component (gross): from 3 800 EUR *The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

*Performance bonus 2 times per year up to 15% of the basic salary paid for the evaluation period (usually 6 months). #LI-NV1 #LI-Hybrid #senior Benefits Health & well-being BenefitPlus Healthcare (check-ups/annual programs) Multisport card Travel card "električenka" Supplementary pension saving Sick days Family Marriage allowance Childbirth allowance Parental contribution ESET family events (Family day, St.Nicholas) Office Refreshments in the office (fruits, coffee, soft drinks) Let´s get together breakfast Activity room, quiet room ESET events (Žranica, Christmas party..), teambuildings Other Loyalty allowance Loyalty extra days off Loyalty cake Loyalty glass award Refer a friend Christmas presents Discounts from external providers Primary location Bratislava Additional locations Time type Full time