Care and Service Manager

Job Description In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve. Why you’ll love working here:    Celebration and Recognition programs  Comprehensive health and dental benefit plans  Education allowance for employees and family  Opportunities for career advancement   Employee Assistance Program  Employee perks and exclusive offers  What you’ll do:    Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients  Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families  Monitor care and service delivery performance and clinical indicators  Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors  Ensure completion of all mandatory training and skill development  Create and maintain the on-call schedule for clinical Supervisors  Respond to clinical concerns from staff, contractors, funders, clients and families  Review all client safety incidents and participate in the investigation and resolution   Provide clinical leadership at the district  Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams  Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff  Participates in necessary care conferences with Health Care team, Contractors and funders  Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources  Demonstrate continuous learning and professional development through involvement in conferences, committees and networks  What you bring:   Registration/licensing in good standing as a Registered Nurse with provincial regulatory college  BScN preferred  Minimum of three (3) years in a formal nursing leadership role required    Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting  Certification in Community Health Nursing with CNA certification preferred  Membership with the Registered Nurses Association of Ontario (RNAO) preferred  Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others  Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas  Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts  Effective skills in critical thinking and problem solving  Flexibility in hours worked in order to accommodate operational needs  Knowledge of applicable community resources available for clients and families  Current certification (within the past 12 months) of First Aid, CPR, completed within Canada  Excellent computer skills including experience in Word and Excel  Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)  Time Type Full time Compensation Details Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals.

Today, our national reach enables expanded access to care in homes and communities across Canada, allowin