People and Culture Manager
Four Seasons Hotels and Resorts
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.
About the Role We are currently seeking a talented, creative, and people-oriented People and Culture Manager to join our iconic Four Seasons Hotel Milano . Reporting to the Assistant Director of People and Culture, the People and Culture Manager will support the development and execution of the hotel’s People and Culture strategy, while playing a key role in the day-to-day management of the function.
The overall objective of the role is to strengthen our culture and employee experience, ensuring that Four Seasons Milan continues to be recognized as an Employer of Choice in the destination. What You Will Do As a Cultural Advocate of the Golden Rule , you will champion our culture and values across every employee interaction and experience. Your key responsibilities will include: Supporting the implementation of the People and Culture strategy and ensuring alignment with the hotel’s business objectives.
Acting as a trusted Business Partner to leaders and managers, providing expert guidance on people-related matters. Championing top talent and actively supporting talent management and succession planning initiatives. Supporting the hotel’s Learning & Development agenda and partnering with leaders to identify and address development needs. Building strong relationships across the organization and acting as a coach and trusted advisor to employees and leaders.
Supporting and driving corporate People and Culture initiatives and ensuring their effective implementation at hotel level. Providing employee counseling and guidance, fostering a positive, inclusive, and high-performing workplace culture. Supporting the management and monitoring of the People and Culture budget and financial performance. Ensuring accuracy, compliance, and confidentiality through regular audits of People and Culture records and processes.
Organizing and overseeing employee engagement, recreation, and experience initiatives. Actively supporting recruitment, selection, and onboarding activities to attract and retain top talent. Evaluating the effectiveness of People and Culture programs and initiatives and identifying opportunities for continuous improvement. Monitoring compensation and benefits trends to help maintain the right balance between business needs, cost effectiveness, and employee experience.
Contributing to a culture of continuous learning, recognition, engagement, and development. What You Bring We are looking for someone who combines a genuine passion for people with strong business understanding and a strategic mindset. You will ideally bring: A strong passion for people, talent mana