Dedicated Customer Care Representative

Company: ATJ FedEx Express Austria GmbH Address: Cargo Nord, Objekt 3 Scheduled Weekly Hours: 38.5 Worker Type: Temporary Posting Start Date 9-Sep.-2026 Posting Close Date: 29-Sep.-2026 Job Family: FXE-EU: Dedicated Customer Care Representative (ID) Position Summary: Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story.

We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. Dedicated Customer Care Representative (all genders) Location: 1300 Vienna Airport-Schwechat, Cargo Nord, Building 3 Working Hours: Full-time | 38.5 hours per week Contract Duration: Fixed-term contract for 1 year Do you want to make a difference for our key customers?

As a Dedicated Customer Care Representative , you are a key point of contact for our major customers, ensuring that their requests and concerns are handled reliably, professionally, and with a strong focus on solutions. You will be part of an international and globally connected company, working closely with colleagues from various departments and regularly collaborating with teams and contacts across different countries.

No two days are the same. You coordinate solutions, bring together the right stakeholders, maintain oversight even in complex situations, and directly contribute to an outstanding customer experience. Your Responsibilities Support and advise our key customers, serving as a reliable contact for a wide range of inquiries and concerns. Take ownership of customer requests and complaints, managing them through to a solution-oriented resolution.

Assist customers with shipment processing and tracking while keeping an eye on outstanding issues. Collaborate closely with colleagues from different departments and functions to identify and implement the best possible solutions for our customers. Work across borders within our international network and connect the right stakeholders when needed. Actively contribute to maintaining high customer satisfaction and fostering long-term customer relationships.

Support the continuous development of customer relationships and service quality through reporting and analysis. Identify opportunities for improvement and actively contribute your ideas and experience. What You Bring You enjoy communicating with people, can keep track of multiple priorities at the same time, and prefer solving problems rather than simply passing them on. As you will be working in an international environment, you are comfortable communicating in both German and English.

Ideally, you also bring: A completed commercial/business education or a comparable qualification. Experience in customer service, ideally in key account or major customer support. Excellent communication skills in both German and English. The ability to quickly adapt to changing requirements in a dynamic business environment. A team-oriented, flexible, and solution-focused mindset. Proficiency in MS Office and a willingness to quickly learn new IT systems and applications.

What You Can Expect At FedEx, you can expect more than traditional customer service. You will be part of a team where collaboration extends beyond departmental and national boundaries. Through our international network , you will work with diverse teams and gain insights into many different areas of our business. At the same time, you will support key customers and directly influence how they experience their partnership with FedEx.

We offer: A varied role with direct contact to our key customers. Collaboration in an international and globally connected environment. A dynamic and motivated team. Comprehensive onboarding and support from experienced col