Be part of a team that's committed to making a difference. We believe in our work and our customers. Position Location Remote Type n/a - In Office Only Office Location (if not fully remote): 1150 Lancaster Boulevard Suite 201, Mechanicsburg, Pennsylvania 17055 Job Description Essential Job Functions: Loan Officer Support Assists Loan Officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers Utilizes information gathered by the Mortgage Loan Originator to prequalify customers by utilizing various industry automated underwriting “AUS” portals to check eligibility Responds to customers’ general questions regarding policy and procedures in the absence of the Loan Officer excluding all licensable activity Works with appraisers to obtain official appraisal Updates customers, real estate agents, and titles companies on the loan’s progress Coordinates and schedules loans closings Maintains Loan Officers’ databases of customer information Assists Loan Officers with marketing campaigns through mail, email, and internet Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the Loan Officer Non-Essential Job Functions: Participates in proactive team efforts to achieve departmental and company goals.
Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun. Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions. Performs other duties as assigned.
Required Experience: 1+ years of related experience. Demonstrated experience working in a fast paced and changing environment. Demonstrated experience with MS Office products. Prior mortgage lending or related sales experienced preferred Demonstrated experience analyzing and interpreting data Demonstrated experience making solid business decisions with available information Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines Required Knowledge and Skills: Solid knowledge and understanding of customer service and intrapersonal best practices.
Solid knowledge and understanding of conventional, government (FHA/VA) and Jumbo loan requirements. Solid knowledge and understanding of federal and state mortgage servicing requirements, standards and processes. Minimum Education Preferred: High School or GED Physical Environment: This is a hybrid position that offers remote flexibility and will also require some in office time. Access to a quiet space at home and reliable internet is required.
Travel: Local travel may be required for company or career-related meetings, programs and/or events. Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings. We post some job openings internally for our employees and others externally for the general public.
If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com . We can answer any questions and keep you updated on future opportunities. View our E-Verify and R