Information Security Operations Manager

Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Information Security Operations Manager will manage the day-to-day services and/or delivery related to the First American Information Security Operations programs.

What You'll Do: Acting as the top technical manager for the people, processes, and technology related to First American’s Security Operations Center (SOC). Responsible for developing and maturing processes to proactively monitor, detect, and respond to security threats, including the ongoing refinement and enhancements of security controls and configurations for security monitoring systems.

Maintains ownership of the Security Operations Center service delivery including the SOC operating model, services, 24/7 coverage, severity criteria, escalation paths, quality assurance, staffing, budget requests, vendors, roadmap, and outcomes. Oversee the monitoring of information security systems, alerts and indicators of compromise used to protect the enterprise from attacks and identify compromised systems.

Leads incident response actions as Incident Commander, with incident-declaration authority, to protect the company and address cyber threats while ensuring proper adherence to policies and procedures. Accountable and responsible for determining scope, severity, urgency, and business impact; setting containment and recovery priorities; maintaining decision logs; coordinating business and technical workstreams; and providing executive updates.

Organizes and, where necessary, participates in an on-call rotation to ensure 24/7 monitoring and incident response. Provides leadership by instructing, mentoring, and training team members as they learn processes, develop their skills, and grow their knowledge. Works proactively to identify, develop, and implement incident response processes and procedures to mitigate security risks including enhancing the incident response plan and associated incident response playbooks.

Manages relationships with Security Services Providers to monitor, detect, and respond to security incidents and is accountable for service definitions, SLAs, KPIs, analyst quality, escalation, privileged access, data handling, incident-notification obligations, exercise participation, and corrective actions. Leads efforts to tune threat detection logic and prioritize alerts to ensure security related events are properly identified.

Leads and manages the execution of activities in the areas of incident response, risk identification, analysis, classification, and mitigation strategies. Leads and/or participates in capacity planning, role expectations, hiring, training plans, readiness assessments, career paths, succession, retention, sustainable on-call design, and workload health. Creates reports; researches and analyzes data, report trends and vital information to senior management/business partner.

Researches and stays abreast of emerging technologies, new vulnerabilities and exploits that may compromise internal systems. Tracks, analyzes, and reports security metrics and proposes counter measures to address security trends that are not in line with company’s desire risk profile. Develops and maintains a holistic view of Information Technolog