Logistics Coordinator II

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Logistics Coordinator II is responsible for the primary customer facing processes and procedures in relation to load planning, routing, and deliveries. The Logistics Coordinator II is responsible for handling customer load reporting and requests. The Logistics Coordinator may also be responsible for prepping and processing orders for shipment.

Functions Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations. Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility. Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration  Handle escalated customer service questions/needs via telephone and email with consistent professionalism.

May be required to track inventory, process units, and prepare for shipment and delivery  Assures that all special customer requirements are actioned; enters proper information into the workflow schedule  Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition. Maintains open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.

Acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration. Arranges outsourced carriers as needed. Assists Office Supervisor and provides backup as necessary  Other duties as assigned. Qualifications High School Diploma or equivalent  Minimum of 1 years of experience in warehousing or DOT related environment required  Minimum 6 months experience as a logistics coordinator or related role required  Performs general administrative duties including but not limited to data entry, filing, and telephone/email correspondence  Strong written and verbal communication skills required  Ability to multi-task and maintain a high level of accuracy and professionalism  Competencies Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates – Building partnerships and working collaboratively with other to meet shared objectives. Decision Quality – Making good and timely decisions that keep the organization moving forward. Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements This position is expected to travel approximately ​25% or less​. Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job.

Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the