Customer Service Representative
Harris Computer
North Carolina, United States; Wisconsin, United States; Remote - Alaska; Washington, DC; Arkansas, United States; Washington, United States; Arizona, United States; Virginia, United States; Vermont, United States; Utah, United States; Alabama, United States; Texas, United States; Tennessee, United States; South Dakota, United States; South Carolina, United States; Rhode Island, United States; Pennsylvania, United States; Oregon, United States; Oklahoma, United States; Ohio, United States; North Dakota, United States; New York, United States; New Mexico, United States; New Jersey, United States; New Hampshire, United States; Nevada, United States; Nebraska, United States; Montana, United States; Mississippi, United States; Minnesota, United States; Michigan, United States; Massachusetts, United States; Maryland, United States; Maine, United States; Louisiana, United States; Kansas, United States; Iowa, United States; Indiana, United States; Illinois, United States; Idaho, United States; Georgia, United States; Florida, United States; Connecticut, United States; Missouri, United States; Colorado, United States; Wyoming, United States
Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach. Provide claim status to policyholders or providers with a positive and professional approach. Answer calls as required by company policy in a helpful, professional, timely manner. Place outgoing calls as needed to provide or obtain information. Document (written/on-line) all calls while in progress.
Transfer calls to employees in other departments as required to meet customer needs. Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail. Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards. Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.