Data Scientist Location - Scottish Power HQ, Glasgow (Flexible/Hybrid options available) Salary + benefits - £55,000 - £68,750 per annum, plus performance bonus, pension scheme (company contribution up to 10%), and Private Medical Insurance Closing date - 16th September 2026 Help us create a better future, quicker Are you ready to shape the future of performance reporting and insight across Customer Service?
As Data Scientist at ScottishPower, you'll manage a talented team delivering reliable reporting, data insights and evidence-based recommendations that drive measurable improvement across the Directorate. This is a unique opportunity to combine technical expertise with strategic thinking, providing the single source of truth that enables better outcomes, improved customer experiences and operational excellence.
You'll work at the intersection of data and action, translating complex information into clear recommendations that influence senior stakeholders and deliver tangible results. If you're passionate about using data to make a real difference, this role offers the platform to innovate and drive meaningful change. What you'll be doing You'll manage the Customer Service data team, setting priorities, coordinating workload and developing capability across your team.
Your focus will be delivering accurate, timely and meaningful reporting and insight that provides a reliable view of performance across Customer Service, enabling operational control, customer outcomes, regulatory obligations and strategic planning. Working closely with senior stakeholders across Customer Service and wider business functions, you'll act as a key adviser, ensuring reporting and insight translate directly into action.
You'll design and develop intuitive dashboards, scorecards and KPI reporting using modern tools, ensuring outputs are focused on the outcomes they enable. Providing oversight for regulatory, executive and external reporting is a key accountability. You'll maintain clear definitions, ownership and controls, ensuring performance information is accurate, consistent and reliable. As the technical specialist, you'll set standards across reporting and business intelligence, establishing quality assurance methodologies and acting as the escalation point for complex issues.
You'll interrogate complex datasets to identify trends, root causes, risks and opportunities, converting findings into evidence-based recommendations that improve customer outcomes and operational efficiency. During major incidents, storms and business-critical events, you'll coordinate the provision of timely support, ensuring senior staff have access to clear, accurate real-time information for effective planning.
Representing Performance, Reporting & Insight on high-profile and business-critical projects, you'll define data and reporting requirements early, test assumptions and embed data-informed thinking throughout delivery. You'll drive innovation by promoting modern reporting approaches, automation and effective data visualisation, reducing manual effort while maintaining governance and control.
What you'll bring You'll bring significant experience in a senior data, reporting, business intelligence or insight role, with proven capability managing people, projects or complex workstreams. Your track record demonstrates your ability to manage a data team, set priorities, coordinate demand, assure quality and develop others effectively. Your advanced capability enables you to interrogate complex datasets, identify trends and root causes, and translate evidence into clear recommendations.
You possess expert Excel skills and strong experience developing dashboards, visualisations and reporting solutions using Tableau, Power BI or comparable tools. Practical experience of data querying, transformation and automation using tools such as SQL, Power Query, R or Python is essential. You have a strong