JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Opportunity The Account Director is accountable for developing and implementing a global account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability.
The Account Director creates and manages global high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account. Primary Responsibilities Exceeding Client Expectations Create the vision of the account plan ensuring alignment of global initiatives and governance , driving high quality results to help secure a future with no-bid contract renewals Drive account growth globally by articulating value proposition and ensuring expansion of services provided Develop outstanding trusted advisor relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery Oversee delivery of global programs, with a particular focus on initiative related to elevating employee experience Establish Standard Operating Procedures (SOPs) for the Account Building High Performance Teams Ensure highest qualified candidate is hired for all roles on the account Build actionable and measurable career development plans for all direct reports Advance the firm’s diversity and inclusion priorities with planful and focused talent planning Achieving Financial Results and Contributing to Firm’s Revenue Growth Present a global annual account plan which includes key objectives , client satisfaction results, summary of value-add activities, and outlines targeted expansion plans Proactively manage to the account budget and identify opportunities to generate additional revenue on the account Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable Attributes Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities Financially astute – commercial oriented, strong financial acumen Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required ; highly collaborative with exceptional integrity Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry Commercially astute : quickly recognizes the different levers to pull to drive growth and increase productivity Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations