Job Description BMS Controls Engineer /IoT Operations SME

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary The IoT Operations SME ensures the reliable operation, optimization, and security of digital building platforms, software, and hardware across the portfolio. Taking a holistic approach across building systems (HVAC, Lighting, FLS) and technology infrastructure, this role drives operational efficiency, energy optimization, cybersecurity compliance, and occupant comfort. Through effective policy, governance, and reporting, the SME establishes smart building standards while continuously advancing cloud-connected building technologies.

Roles & Responsibilities Program Execution & Regional Strategy Lead the regional transition of building portfolios from legacy, disconnected infrastructure to modern, cloud-connected smart building operations. Deliver frameworks, communication strategies, and operational processes to align site teams and stakeholders with portfolio targets. Establish regional technology strategies to support global standardization, New Product Introduction (NPI) governance, and technology roadmaps.

Standards & Capital Projects Integration Partner with client and site operations teams to identify, prioritize, and implement system optimization projects. Enforce Building Operating System (BOS) and BACnet standards (including network numbering and BACnet Secure Connect) across new construction and CapEx/OpEx projects to eliminate vendor silos and change orders. Cybersecurity, Risk & Governance Lead regional OT network hardening initiatives and enforce BOS security standards across new construction and remediation projects.

Mitigate cyber risks through network standardization, prompt hardware/software patching, and strict adherence to SLO response targets for vulnerability management and MACD requests. BMS Operations & Technical Support Manage maintenance, configuration, and upgrades for regional BMS WebCTRL servers, workstations, software tools, graphics, and user interfaces. Provide technical resolution for major equipment failures, system capacity imbalances, and operational disruptions.

Oversee deployment and integration of standardized OEM management software and pilot solutions (e.g., Distech on Niagara). Lifecycle & Inventory Management Maintain precise asset inventories and audit records for all owned BAS hardware, software, and licensing. Execute OEM patching cadences for BMS firmware/hardware to maintain system uptime and address security bulletins. Drive the regional End-of-Life (EOL) replacement strategy, collaborating with site teams and vendors to secure capital budgets for proactive hardware refreshes.

Advanced Operations, FDD & Alarm Mitigation Map building data points to cloud platforms and extend building ontologies (class, subclass, and property relationships). Leverage Fault Detection & Diagnostics (FDD) and advanced analytics to proactively address inefficiencies and prolong mechanical asset lifespan. Deploy and monitor centralized control platforms to consolidate alerts, improve incident response times, and reduce site alarm fatigue.

Vendor Governance & Performance Review third-party maintenance contracts to ensure clear deliverables, optimize external spend, and maximize internal resource utilization. Monitor system operational metrics (alarm volume, outstanding work orders) and train site personnel on standard operating procedures. Key Competencies: The desired candidate will have knowledge