End Date Tuesday 22 September 2026 Salary Range £67,023 - £74,470 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours Job Description Summary . Job Description JOB TITLE: Data Manager - Rectification SALARY: £67,000 - £74,400 LOCATIONS: Belfast, Birmingham, Bristol, Chester, Edinburgh, Glasgow, Hove, Leeds, Manchester, Halifax or Newport HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity Love solving problems and making a real difference?
Join a team that uses data to uncover what went wrong, understand the root cause, and deliver better outcomes for our customers. The team plays a vital role in sourcing, analysing and developing data using SQL/SAS to accurately and efficiently identify customers affected by problems and calculating any refunds required in line with procedures and controls. We’re always learning and sharing our knowledge through each project and look for ways to standardise re-usable activities.
We aim to make processes straight forward and are empowered to challenge thinking and behaviours to enable the business to adapt and evolve, addressing real customer problems when it matters. While this is a Data Manager role, it's focused on leading complex rectification projects and driving outcomes rather than people management. You'll work across teams to shape solutions, influence decisions and deliver customer impact, About us Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself.
Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here. Your accountabilities will include : Leading (and undertaking) the data analysis for the rectification, reporting progress, risks and issues at key forums. You may also plan and prioritise work across a small portfolio of rectifications Using advanced data techniques to identify and calculate the customer impact of rectifications.
Providing insightful information and advice to guide business decisions Driving continuous improvement of processes, tools and techniques and inputting into the future approach of the customer rectification journey Mentoring more junior analysts to improve their capabilities, you may also manage a small team of junior analysts. What you'll need: Advanced coding using at least one of SQL and SAS Coaching and mentoring others Using written and verbal communications skills to present complex data issues to non-technical audiences Understanding of approaches to ensure high quality and reliable outputs Working collaboratively with non-technical colleagues to understand customer problems and defining data solutions And any experience of these would be really useful: Integrating and analysing data from multiple sources to solve complex business problems Python for data analysis, automation or process improvement Working with BigQuery and data platforms within Google Cloud Using AI-powered tools to accelerate development and improve efficiency If you're really curious about this role, don't wait too long to apply!
If we get a lot of interest, we may close the advert early, and we wouldn't want you to miss out. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including