Store Operations Lead

Position Summary ​ The Store Operations Lead is a key operational role responsible for ensuring consistent execution of store operations that support a seamless customer experience and strong business performance. This position plays a critical role in validating day‑to‑day operational work and maintaining accuracy, compliance, and operational standards across the store. The role is primarily execution‑focused, with accountability for standardized operational work, inventory integrity, and adherence to established processes.

Through consistent application of Standard Work across warehouse coordination, pricing accuracy, and operational reporting, the Store Operations Lead supports brand standards, operational efficiency, and sales performance through reliable, high‑quality execution and service excellence. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Execute   and   validate   daily store   operations   Standard Work to ensure compliance with company policies, operational standards, and customer service   expectations.

P rocess and manage cash handling, complex transactions, and post‑sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides   in accordance with   policy. Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution‑related observations to store leadership to support service and operational consistency.

Resolve customer concerns using effective problem-solving and de-escalation techniques   to   maintain   satisfaction and loyalty. Maintain   accurate   inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick‑up and delivery processes, to ensure accuracy and timeliness. Collaborate with merchandising teams on floor resets, product placement, and visual   standards to uphold brand consistency.

Verify   accurate   product pricing and point‑of‑purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct   discrepancies promptly. Perform daily operational reporting across operations, warehouse, and labeling functions to   identify   errors, track performance, and support corrective action through execution validation, efficiency, and compliance   Perform daily operational reporting across operations, warehouse, and labeling functions to   identify   errors, track performance, and support corrective action through execution validation, efficiency, and compliance.

Provide sales floor support during high‑traffic period s to   maintain   service standards and support customer experience execution. ​ Qualifications Education/Experience:  High School Diploma or GED equivalent   required . Minimum  3 years of retail experience in a direct customer interactive environment. High volume experience is preferred. Equivalent   combination of education and experience will be considered.

Computer Skills:   To perform this job successfully, an individual must have experience in Microsoft Office programs . Experience with operational reporting tools (e.g., Tableau) is preferred. Certificates and Licenses:  None   required     Supervisory Responsibilities: This position will not have any supervisory responsibilities. Position Hiring Range The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire.

Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time. Compensation