Company: Marsh McLennan Agency Description: Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow. We value empathy, discipline, integrity, courage, and tenacity - and we are seeking professionals who share these values to join our team. BRIEF DESCRIPTION This is a strategic and tactical role for a professional who bridges organizational effectiveness and operational efficiency.
The Organizational Process Analyst drives both systemic organizational health and the detailed process improvements that enable execution. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following: Process Mapping & Analysis: Map current state processes at both macro (organization-wide) and micro (team/department) levels; identify bottlenecks and inefficiencies Requirements Gathering: Conduct interviews, workshops, and stakeholder sessions to understand business needs and operational constraints Process Redesign: Recommend and document improved processes; create detailed process flows, user stories, and workflows Solution Design Collaboration: Work with IT and operations teams to design solutions that support new organizational structures and processes Testing & Validation: Develop acceptance criteria; validate that redesigned processes and systems work as intended Implementation Support: Ensure processes are properly documented and trained; support go-live activities Continuous Improvement: Monitor implemented processes and recommend ongoing refinements based on performance data REQUIRED EDUCATION AND EXPERIENCE : Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field 3+ years of professional experience At least 2 years in business analysis, process improvement, operations, or related tactical role KNOWLEDGE, SKILLS AND ABILITIES Demonstrated experience designing and implementing organizational change initiatives.
Demonstrated experience analyzing and redesigning business processes. Ability to work at both strategic and tactical levels simultaneously. Professional demeanor. Regular and predictable attendance in accordance with company policies. Proficiency with standard computer applications. Strategic & Organizational Strategic Thinking: Ability to see organizational interconnections and translate strategy into structure and process Systems & Processes: Understands organizational systems, structures, and how they interact with operational processes Change Management Expertise: Experience designing and executing change initiatives Stakeholder Management & Influence: Relationships with executive leaders; ability to influence strategic decisions without direct authority Emotional Intelligence: High EQ with ability to navigate complex interpersonal ad political dynamics Research & Best Practices: Ability to research organizational and process frameworks and adapt proven models Process & Analytical Process Analysis & Mapping: Ability to analyze complex processes, identify inefficiencies, and design improvements Requirements Gathering: Skill in conducting interviews, workshops, and sessions to elicit detailed business requirements Documentation & Communication: Clear writing and ability to produce professional specifications, process flows, and requirements documents Facilitation: Ability to lead workshops and guide cross-functional teams toward consensus Execution & Implementation Problem-Solving: Creative and logical approach to identifying root causes and solutions Program Implementation: Ability to translate strategy into sustainable operational programs and processes Attention to Detail: Ability to move seamlessly between big-picture strategy and process-level specificity PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee