Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment.
You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Job Purpose/summary: The Regional Operations SME enables the successful implementation and adoption of global solutions by translating global standards, operating models, and platform capabilities into practical and executable processes within regional operations.
The role serves as a primary bridge between Global Solution SMEs and Center teams, including xPOs, Platform, Technology, and business teams, providing deep Lead Logistics process expertise, operational insights, and execution support to ensure solutions are effectively integrated into day-to-day operations and deliver intended business outcomes. Working closely with business teams and Center teams, the role supports SCP migrations, drives implementation readiness, solution adoption, process standardization, and continuous improvement while ensuring regional business requirements and operational realities are appropriately represented.
The role is accountable for enabling execution, supporting regional transformation initiatives, and driving sustainable business outcomes. Equally important, the role captures frontline feedback, operational constraints, adoption challenges, and improvement opportunities to help refine global solutions, close design-to-execution gaps, and improve long-term scalability and effectiveness. Key responsibilities: Support SCP migrations and implementation activities for new and existing customers, ensuring operational readiness, business adoption, and seamless onboarding.
Translate global standards, operating models, and solution designs into executable processes and practical operating practices that support regional business requirements. Drive process standardization and continuous improvement initiatives by promoting global standards, identifying process gaps, and implementing scalable operational improvements. Accelerate the adoption and effective utilization of SCP and other strategic platforms by partnering with business teams, Global Solution SMEs, Platform, Technology, and xPO stakeholders.
Provide business requirements, operational insights, and frontline feedback to support the continuous evolution and enhancement of platform capabilities and user experience. Lead and support User Acceptance Testing (UAT), validate business requirements, identify improvement opportunities, and raise enhancement requests through established governance channels. Drive adoption of Horizontal Workflow Automation (HWA), automation capabilities, and other technology-enabled solutions by supporting implementation, stabilization, and business readiness activities.
Provide operational support, perform root cause analysis (RCA), identify recurring issues, and work with relevant stak