Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment.
You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Job Summary: The Regional Operations SME Manager leads a team of Regional SMEs to drive the successful implementation, adoption, and stabilization of global solutions across the region.
The role ensures that global standards, operating models, and platform capabilities are effectively translated into regional execution while maintaining alignment with business priorities and operational realities. Acting as a key partner to business leadership, Global Solution SMEs, xPOs, Platform, and Technology teams, the role provides governance, prioritization, and direction across regional transformation initiatives, SCP migrations, platform adoption, and process improvement programs.
The role is accountable for building regional SME capabilities, driving solution adoption, ensuring implementation readiness, and establishing strong feedback mechanisms that continuously represent frontline realities and improve the effectiveness of global solutions. Key responsibilities : Lead and develop a team of Regional SMEs to support solution adoption, operational excellence, and business transformation across the region.
Ensure successful implementation, adoption, and stabilization of global solutions, operating models, and platform capabilities within regional operations. Oversee regional SCP migrations and transformation initiatives, ensuring operational readiness, stakeholder alignment, and successful business outcomes. Drive regional process standardization and governance by promoting adherence to global standards while appropriately addressing regional business requirements.
Establish portfolio-level visibility of initiatives, dependencies, risks, and resource requirements to support effective prioritization and delivery. Partner with business leadership, customer experience teams, Global Solution SMEs, xPOs, Platform, and Technology stakeholders to align transformation priorities and execution plans. Lead regional adoption strategies, capability-building efforts, and change management activities to enable sustainable business transformation.
Ensure operational insights, adoption challenges, process gaps, and improvement opportunities are systematically captured and translated into structured feedback for global solution enhancement. Drive continuous improvement initiatives through data-driven analysis, operational performance reviews, and structured problem-solving approaches. Promote knowledge management, best-practice sharing, and capability development across Regional SMEs, Super Users, and business teams.
Primary internal stakeholders: XPOs and Platform team/ Tech GSC/AREA CI Ops Heads and Ops managers GSC Regional SMEs/AREA SMEs Primary external stakeholders: C