Research Benefits Administrator

We’re looking for a  Research Benefits Administrator  to join our Insurance Operations team at MBPS. In this role, you are expected to serve as a Subject Matter Expert for Admin Advantage operations, handling complex and escalated cases while ensuring the accurate and timely completion of administrative and support tasks. The position also supports quality assurance, training, mentoring, and cross-functional collaboration to drive operational excellence across various workstreams.

Position Responsibilities:   Demonstrate full expertise in all Admin Advantage worktypes and processes Handle special or escalated cases requiring advanced analysis and resolution Act as a Subject Matter Expert (SME) for Admin Advantage operations Perform quality checking and provide feedback to ensure accuracy and compliance Support training and mentoring of team members   Resolve complex transactions across various Admin Advantage workstreams   Ensure timely and accurate completion of all support and administrative tasks   Collaborate with other functions (BAU teams) as part of cross-training initiatives   Required Qualifications:   Bachelor’s degree or equivalent   Strong proficiency in MS Office applications  Proven experience in Admin Advantage or benefit administration Preferred Qualifications:   Strong analytical and problem-solving skills Advanced knowledge of benefit administration processes   Attention to detail with a strong focus on quality and accuracy   Ability to handle complex and high-volume transactions   Effective communication and interpersonal skills   Coaching, mentoring, and training capability   High level of accountability and ownership   Strong organizational and time management skills   Adaptability and ability to work across multiple worktypes When you join our team:   We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement Hybrid