We anticipate the application window for this opening will close on - 4 Sep 2026 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role Join a team where every interaction makes a difference.
As a Credit & Collections Clerk II, you'll play a key role in helping customers navigate their financial responsibilities with confidence and care while ensuring account information is accurate and up to date. From accounts receivable (A/R), resolving complex account reconciliations activities, including processing credit and debit adjustments, refund requests, account adjustments, fund transfers, and write-off requests.
Handles customer correspondence, receipt requests, and account statement inquiries in a timely and accurate manner to supporting payment solutions and financial assistance programs, your work directly impacts the customer experience. If you thrive in a fast-paced environment and enjoy solving problems while delivering exceptional service, this is an opportunity to make a meaningful impact every day.
A Day in the Life Responsibilities may include the following and other duties may be assigned. Collaborates with internal departments to support Financial Assistance approvals and facilitates third-party payment plan arrangements while maintaining compliance with company policies and established procedures. Provides exceptional customer service by managing inbound and outbound calls with customers regarding payments, as well as supporting sales partners with payment plans and other customer account inquiries.
Ensures patient accounts are accurately updated with all applicable transactions and detailed documentation. Perform comprehensive reconciliation of assigned work queues and self-pay collection accounts, including processing correspondence, emails, voicemails, insurance verification, write-offs, work queue activities, and other assigned projects as business needs require. Deliver exceptional customer service to both internal and external customers by maintaining a professional, courteous, and solution-oriented approach in all interactions.
Identify and appropriately escalate customer concerns or complaints that cannot be resolved at the representative level to the appropriate department or supervisor. Adhere to established work schedules, including start times, breaks, and meal periods, in accordance with departmental expectations. Retrieve and interpret Explanation of Benefits (EOB) documentation from various payer websites and accurately respond to inquiries regarding claim processing and payment details.
Read, interpret, and apply information from remittance advices, EOBs, and other payer correspondence received from government and commercial insurance carriers. Maintain assigned work queues at targeted inventory levels to ensure timely account resolution, maximize cash collections, and reduce self-pay credit balances. Consistently achieve departmental performance expectations by maintaining a productivity score of 100% or higher and an average quality score of 2.80 or above.
Complete additional assignments and special projects as directed by management. Demonstrate flexibility to adjust work schedules and hours when business needs require, with appropriate advance notice. Accurately follow and execute verbal and written instructions while maintaining attention to detail. Support the onboarding and training of new team members by sharing knowledge, providing guidance, and reinforcing departmental processes and best practices.
Maintain a thorough understanding of corporate and departmental policies, procedures, and compliance requirements while effectively performing the responsibilities of a Collections Clerk within the Patient Financial Services department. Demonstrate strong int