At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role The Senior HR Supervisor is responsible for leading the day-to-day delivery of HR Operations while ensuring consistent, high-quality employee experience across the HR Shared Services organization.
This role provides operational leadership, drives continuous improvement, and ensures service efficiency across the employee lifecycle. The role is expected to work closely with HR Shared Services Leaders, HR Business Partners, Centers of Excellence (COEs), Payroll, HRIS, Workstream Coordinators and other stakeholders. The role will lead operational execution, support strategic initiatives, and drive collaboration across multiple HR workstreams.
The ideal candidate is a strong operational leader with extensive HR Shared Services experience, a passion for operational excellence, and the ability to lead change within a fast-paced, global environment. This role primarily operates on a night shift schedule and requires flexibility to support global business needs. HR Operations Leadership · Lead the day-to-day HR Shared Services operations (US/OUS Region) · Ensure consistent execution of HR services while meeting established service level agreements (SLAs), quality standards, and operational KPIs.
· Monitor workload distribution across workstreams, case management, service performance, and operational health. · Provide leadership and guidance during operational escalations and complex employee issues. · Support business continuity planning and operational readiness. People Leadership · Lead, coach, and develop HR Ops team members. · Conduct regular coaching sessions, performance reviews, and career development discussions.
· Foster a high-performance culture focused on accountability, collaboration, and customer service. · Support workforce planning, resource allocation, and succession planning. · Drive employee engagement and continuous learning. Cross-Functional Collaboration · Partner closely with leaders and teams across all HR Shared Services workstreams, including Talent Acquisition Operations, HR Helpline, Job Changes, Terminations, Tier 2 and HR Centers of Excellence (COEs).
· Coordinate cross-functional initiatives that improve service delivery and operational effectiveness. · Promote collaboration and knowledge sharing across workstreams to deliver a consistent employee experience. · Ensure alignment between teams when implementing new policies, programs, or process changes. · Build strong partnerships with regional and global HR stakeholders.
Operational Excellence · Drive continuous improvement initiatives that simplify processes and improve operational efficiency. · Standardize operational procedures and ensure documentation remains current. · Review workflows and recommend process improvements. · Promote cross-training and shared ownership across HR Shared Services workstreams to build a flexible and resilient workforce.
· Partner with Process SMEs and Coordinators to implement process improvements and operational best practices. Performance & Service Delivery · Monitor and analyze operational KPIs, including SLA attainment, productivity, quality, customer satisfaction, backlog, and case aging. · Develop action plans to address performance or process gaps and improve service delivery. · Support workforce capacity planning and utilization management.
· Ensure consistent adherence to service standard practices and governance. HR Systems & Technology · Support the effective use of Workday and HR case management system · Ensure data integrity and accurate case categorization. ·