Patient Services Operational Strategist/Remote

Find your calling at Mercy! • Collaborates with executive leaders, Mercy Patient Access leaders, providers/clinicians, and third-party vendors to create strategically customized operational plans that drive high value for Mercy. • Supports Mercy Patient Access with new acquisitions, patient and caregiver satisfaction, and overall success for all regions within Mercy, reporting to the Executive Director of Patient Access.

• Thinks creatively and proactively monitors how technology trends can advance Mercy Patient Access and acts as a change agent to inspire and ideate innovative technologies to drive business strategy and customer priorities. • Strengthens collaborative relationships with technology, innovation, and technology executives, creating an inclusive and supportive environment for the patient access team to be successful, following the Mercy Strategic Vision.

Position Details: Minimum Qualifications: Education: High School diploma or equivalent required. Experience:  •    At least 7 years of work experience in Patient Access related field. •    At least 2 years proven success as a Leader/Managerial Experience. Preferred Qualifications: Experience: Previous director level experience. Skills, Knowledge, Abilities: •    Proven track record developing automation services and solutions (outside of staffing).

•    Ability to forge strong, long-lasting relationships with senior leaders and technology teams. •    Ability to navigate systems and work effectively in Excel. •    Ability to explain and present complex concepts in an easy-to-understand manner. •    Solid technical background with understanding and/or hands-on experience in EPIC. Physical Requirements: •    Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.

•    Position requires prolonged standing and walking each shift. •    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.