Peer Engagement and Service Coordinator

Full Time, Permanent role | 35 hours per week Part-time applicants seeking a job share arrangement are encouraged to apply Work hours: Mon -Fri, working 8 am – 4 pm  & 12 pm- 8 pm Location: Coffs Harbour, NSW 2450 Salary: $41.45 per hour + Super + Not for profit salary packaging benefit Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.

United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose . Your opportunity Be part of a pioneering new Supported Temporary Accommodation service in Coffs Harbour that is changing how people experiencing homelessness access safe accommodation and support.

As the Peer Engagement and Service Coordinator , you'll play a central role in creating a safe, welcoming and supportive environment for people staying at the service. Drawing on your lived experience, you'll build trust, foster connection and support residents to engage with the service through peer-informed and recovery-oriented practice. You'll help create a place where people feel respected, included and hopeful about their future This is a diverse role that combines peer support, resident engagement and service coordination.

You'll welcome new residents, provide orientation to the site, support people to access housing and community services, encourage participation in activities and help people maintain connection while progressing towards longer-term housing outcomes. You'll also contribute to the effective day-to-day operation of the accommodation service, supporting site processes, shared spaces and a safe, respectful community living environment.

We have 1 permanent full-time role available, working a rotating fortnightly roster between 8:00am – 4:00pm and 12:00pm – 8:00pm, Monday to Friday. Applicants must be available to work both shifts. Part-time applicants seeking a job share arrangement are encouraged to apply. Lived experience is an essential requirement for this role. We encourage applications from people with lived experience of homelessness, mental health challenges, alcohol and other drug use, recovery, or supporting others through similar experiences.

Please outline your lived experience in your application and how it will support you in this peer-focused role. Your key responsibilities will be to: Build authentic, trust-based relationships with residents using your lived experience to foster connection, hope and engagement. Provide peer-informed, recovery-oriented support that empowers residents to identify goals, build confidence and work towards positive outcomes.

Welcome new residents, support their orientation to the service and create a safe, inclusive and respectful environment where people feel they belong. Connect residents with housing, community and wellbeing supports through information sharing, practical assistance and warm referrals. Work collaboratively with Case Workers, Housing Pathways Specialists and community partners to support coordinated, person-centred care.

Support the day-to-day operation of the accommodation service, helping maintain a safe, welcoming and well-functioning environment for residents. Requirements for success Demonstrated lived experience of homelessness, mental health challenges, alcohol and other drug use, recovery, or supporting others through similar experiences. Ability to build trust, foster connection and create a safe, welcoming environment for people accessing the service.

Strong communication and relationship-building skills, with the ability to work collaboratively with residents, colleagues and community partners. Ability to provide peer support, practical assistance, referrals and early engagement while maintaining professional boundaries an