Executive Director, AP Commercial Operations & Strategy
msd.wd5.myworkdayjobs.com
Job Description Lead regional strategy, commercial excellence, and transformational initiatives that improve outcomes for markets, customers, and patients Partner with senior leaders to turn bold ambitions into measurable business results across Asia Pacific. Build high-performing teams, strengthen commercial capabilities, and help shape one of the region's most significant growth and launch periods Role Overview: The Head of Asia Pacific Commercial Operations is a business-critical leadership role reporting directly to the President, Asia Pacific.
Asia Pacific is at a pivotal point. The region must continue to maximize its strong in-line business while preparing for one of the most significant launch periods in its history across Oncology, Specialty Medicines, and Vaccines. As the Commercial Operations leader, you will serve as a trusted strategic thought partner to the Asia Pacific President and help the region operate with clarity, speed, discipline, and strong execution.
The role will lead the teams, capabilities, governance, and operating processes required to strengthen business performance, improve launch readiness, and deliver greater impact for markets, customers, and patients. The role has leadership responsibility for Commercial and Sales Excellence, Alliance Management, Strategy and Operations, the Patient Financial Program, and Marketing Operations. The leader will also strengthen alignment across Managing Directors, regional leaders, and cross-functional partners to advance shared priorities and deliver measurable outcomes.
The successful candidate will bring maturity, strategic judgment, curiosity, autonomy, urgency, and a strong ownership mindset. This individual must anticipate needs, stay one step ahead, and lead complex work from assessment and redesign through implementation and sustained improvement. No Relocation Support Provided. What will you do: Strategy and Operations Translate the Asia Pacific strategy into clear priorities, execution plans, milestones, and measures of success.
Serve as a strategic thought partner to the Asia Pacific President, providing independent thinking, candid advice, and clear recommendations. Lead critical regional priorities and strengthen business reviews, decision-making, accountability, and follow-through. Align Managing Directors, regional leaders, and cross-functional partners around shared priorities and outcomes. Commercial and Sales Excellence Define and lead the Asia Pacific approach to commercial excellence, sales effectiveness, and customer engagement.
Build scalable capabilities across segmentation, targeting, resource deployment, incentives, coaching, and field performance. Improve the productivity and effectiveness of customer-facing teams through simpler processes, stronger tools, and reduced administrative burden. Ensure regional capabilities deliver measurable value to markets, customers, and the business. Marketing Operations Lead and shape the newly integrated Asia Pacific Marketing Operations team.
Clarify the team’s mandate, priorities, operating model, and value to regional and market teams. Improve the quality, speed, consistency, and efficiency of priority marketing processes and services. Expand the effective use of technology, data, analytics, automation, and artificial intelligence. Alliance Management Lead the regional approach to strategic alliances and selected commercial partnerships.
Establish clear governance, decision rights, performance expectations, and escalation processes. Integrate commercial, financial, operational, legal, compliance, and reputational considerations. Support markets and global teams in resolving complex issues and maximizing alliance value. Financial Patient Program Lead the team responsible for the governance and program management of the Patient Financial Program.
Ensure clear ownership, decision rights, governance standards, risk visibility, and escalation processes. Ensure material outliers, c