Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Support Worker – Full time Permanent The Beacon – Homelessness Support Service SCHADS Level 3 Why this role matters At The Salvation Army, every interaction is an opportunity to offer dignity, safety and hope. The Beacon Homelessness Support Service is a place where people experiencing homelessness can pause, breathe and begin rebuilding their lives. As a Support Worker, you become part of that journey.
You offer compassion, stability and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen. About the role This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents, visitors and callers.
It includes answering phones, gathering basic intake information, completing data entry and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail collection and supporting the smooth running of afterhours operations. The environment is safe, inclusive and welcoming, and every interaction contributes to someone feeling supported and respected.
This full-time permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. It is a shift-based position and requires availability across the following shift types: Day shift: 7.00am to 3.00pm Afternoon shift: 3.00pm to 11.00pm Night shift: 11.00pm to 7.00am How you will make an impact Provide a warm, professional first point of contact for residents, visitors and callers Gather essential intake information and ensure accurate , timely data entry Share clear information about accommodation and support options Maintain strong communication with staff through email and handover processes Support the smooth running of daily and after-hours operations Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour Contribute to a positive, inclusive and collaborative team environment What you will bring Certificate IV in Community Services Experience in homelessness or human services is desirable Understanding of trauma impacts, human development and social disadvantage Ability to respond calmly and professionally to challenging behaviours Strong communication skills and the ability to build rapport with diverse clients Initiative, sound judgement and the ability to work independently and within a team A commitment to The Salvation Army’s values and safe work practices Valid WA Working with Children Check Current WA Drivers Licence First Aid Certificate What we offer NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free Employee Assistance Program Financial, retail and lifestyle discounts Discounted health and fitness programs through Fitness Passport Up to 8 weeks of leave per year through our purchase leave scheme Generous parental leave Up to 5 days paid leave per year to support a Salvation Army program or activity A supportive, inclusive culture with passionate and ded