Customer Experience Consultant | S1 | Retail Banking | Exeter

Customer Experience Consultant | S1 | Retail Banking | Exeter Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE Santander is looking for a Customer Experience Consultant based out of Exeter Branch , working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm . For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.

You’re the eyes and ears of our business after all. We’re shaping the way we work  through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Listening to, understanding and anticipating customers financial needs    Presenting options and solutions across a range of products and services with a primary focus on digital first    Answering customer calls into our contact centre    Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs    Helping us be a bank that’s simple for colleagues and customers to deal with    WHAT YOU’LL BRING Our people are our greatest strength.

Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience Listening to, understanding and anticipating customers financial needs (Required) Presenting options and solutions across a range of products and services with a primary focus on digital first (Required) Answering customer calls into our contact centre (Required)       Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required)    Helping us be a bank that’s simple for colleagues and customers to deal with (Required)   A real desire to go above-and-beyond for customers (Preferred) Effective team working skills with a flexible, can-do approach to work (Preferred) Openness to a broad range of activities, even if outside of business expectations (Preferred)  Ability to grow, adapt and change accommodating business needs and priorities (Preferred) WE