Dual Rate Shift Manager - Table Games

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description:   Company: Hard Rock Ottawa Hotel & Casino  Location: Ottawa, Ontario Job Type: Full Time Permanent  Is this a current vacancy?

Yes, this is an existing open position. Compensation: CAD $ 33-36/Hr. OVERVIEW:   A Dual Rate Shift Manager/Pit Manager   is   responsible for   performing the duties   of a   Pit Manager and/or the duties   of a   Shift Manager,   based on their shift assignment:   While working as a Pit Manager, the team member   is responsible for t he overall management and efficient operation of an assigned section of Table G ames   on the gaming floor, which includes employee management, oversight and development, enforcement of policies and procedures, staffing and operations adjustments, game protection, dealing with guest issues and providing the highest standard of guest service in order to ensure return play.

While working as a Shift Manager, the team member   is responsible for   the management   and oversight   of all Table G ames o perations during   a particular shift . They must e n sure   that the gaming floor is managed effectively and efficiently,   including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to   ensure all   available resources   are being utilized effectively   in order to provide an exceptional gaming experience for our guests, while maximizing product revenue   and protecting the brand.

PRIMARY RESPONSIBILITIES     Duties as a Pit Manager:   The management and oversight of   all team members within an assigned section of   Table Games , including table assignments,   maintaining   accurate   road maps and attendance records, coaching and training through positive and corrective feedback, monitoring job performance and adherence to department and p roperty policies and procedures   The effective operation of   an assigned section of   Table Games ,   including opening & closing procedures, headcounts, rundowns, monitoring utilization rates and adjusting table limits accordingly, monitoring player ratings, cash drop and win/loss data, filing reports and investigating anomalies as needed, communicating relevant information to the Shift Manager and contrib uting to the daily shift report   Responsible for pit inventories of sensitive gaming equipment (i.e.

cards, dice), for issuing inventory as needed, while   maintaining   a n accurate   count at all times   Review   game spread & staffing levels and rec ommend changes to the   Shift Manager   Must be knowledgeable of all   department policies and procedures, including game specific procedures and standard operating procedures for live table   games and the general property   Ensure compliance with all provincial regulations, as well as all Hard Rock regulations   and compliance policies   Must   possess   excellent communication and customer service skills   Offer the hi ghest possible level of guest service   in order to   maximize player satisfaction   and   ensure   return play   Coordinate with other departments, including Hosts, Food & Beverage, Credit, Player’s Club and Cage to provide for guests’ needs and resolve   issues quickly and effectively   Utilize Surveillance,   Security   and other tools to   monitor   and maintain the integrity   of live Table Games operations   Handle casino guest requests,   comp laints   and disputes related to Table G ames and the overall property i n   a timely , professional manner   Treat fellow team members with kindness and respect, and