Manager/Senior Manager, Product Policy & Planning (DX2)

[What the role is] About the Role Join our multidisciplinary team as a Manager/Senior Manager, Product Policy & Planning and play a pivotal role in shaping the future of Singapore's skills and career ecosystem. We are looking for a motivated, analytical, and self-driven individual to research, design, and implement pioneering policies that strengthen the quality and effectiveness of digital services for individuals.

Working at the intersection of policy, strategy, data, and operations, you will collaborate with product, engineering, and service delivery teams to ensure the policy intent is translated into impactful user experiences and service outcomes. Your work will directly contribute to enabling the workforce to make informed choices in their career and skills development. This role suits individuals who are prepared to engage the ground, able to translate policies into operational practice and enjoy working collaboratively with product and business teams to contribute to the national skills and workforce development agenda.

[What you will be working on] Key Responsibilities       Key responsibilities of this   role   may   include , but are not limited to the following:   Conduct research   and use data to   d evelop,   innovate   and   review policies   to ensure the digital products   (not limited to   MySkillsFuture   and Careers & Skills Passport)   continue to stay relevant and serve individual’s   career and skills development   needs     Develop and review quality assessment   policies   and workflow   to uphold   product   rigour ,   branding   and integrity    Analyse   user data to   identify   opportunities to improve user journey,   personalisation   and   engagement   strategy ,   and work with   product ,   partnership, marketing   teams to   evaluate   the insights   before   conceptualising   the   implementation   plan   Walk the ground, engage stakeholders   such as   individuals, training providers, employers ,   data   partners   to   gather   industry intelligence and   feedback ,   to   inform forward planning and   ensure   our   policies continue to   stay   relevant    Track and report   topline   performance indicators for   the digital   products   Maintain   policy and   operations manual for   the digital   products   [What we are looking for] What We Are Looking For       Fresh graduates are welcome to apply   Ideally   you should have at least   2 years of experience in policy development, operations, or a related field, preferably within a public sector or digital services context   Strong analytical   and writing skills   Proficien t   in data analytics   and   able to   translate findings   to inform   policy   formulation and planning   Comfortable engaging stakeholders and able to communicate expectations clearly and constructively   Familiarity with Singapore's continuing education and training (CET) landscape is a plus   Enjoy working in fast-paced environment and able to adapt to new demands as the work evolves      Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP