Traffic Management Center (TMC) Operations Manager

Job Description Overview  We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX . The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities. Your role  Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.

Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team. Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations. Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.

Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement. Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives. Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.

Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices. Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement. Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.

Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards. Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance. Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.

Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems. Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences. About you  Minimum Qualifications: Minimum 3 years’ experience within the past 5 years supporting TMC operations or similar environment. Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.

Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures. Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment. Proven ability to recruit, train, mentor, evaluate and develop operational staff.

Experience addressing employee conduct, attendance, and performance issues. Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person. Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders. Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics.

Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements. Ability to work on-site and remain available fo